PAYMENTS

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WHAT PAYMENT METHODS DO YOU ACCEPT?

You can use all the main Credit Cards & Shop in our store.

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HOW SECURE IS MY PERSONAL INFORMATION?

RejuvenatingVeil™
adheres to highest industry standards in order to protect your personal
information with the best security solutions.

Your credit card information and personal details are encrypted during
transmission using SSL (secure socket layer technology), which is widely
used on the internet for processing payments safely.

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THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY PACKAGE YET

Sometimes postal tracking services mark an order as delivered when it has reached
your local post office, even though you have not yet received your
package. In this case, please wait a few more days for your postal
service to deliver the package to your home or contact your local post
office as they may hold the item for you.

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SHIPPING & DELIVERY

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DO YOU SHIP INTERNATIONALLY?

RejuvenatingVeil™ ships worldwide. Free shipping is available for almost anywhere in the world.

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HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?

All items are subject to a handling period before they are dispatched.

99% of orders leave the warehouse within 1-3 days of payment.

We will notify you by email when your items have been shipped.

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MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?

If for any reason whatsoever your items do not arrive within 45 business
days from the purchase date, please contact productshelp2522@gmail.com.

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HOW LONG DOES SHIPPING TAKE?

Standard International Shipping: 8-16 business days

All orders will be dispatched from our warehouse within 3 business days. In peak periods, please allow for up to 6 business days for dispatch.

 

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HOW IS THE PACKAGE BEING DELIVERED?

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This depends on where you live and which product you order. The package will
be delivered to your home, mailbox, porch or local post office with a
notice left on your mailbox.

Most orders will be available for pickup from your local post office once
you receive a notice letter by your mailbox. This also happens if the
mailman has tried to deliver the package to your home but no one was
there to accept it and it couldn't be left anywhere safe.

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HOW MUCH DO YOU CHARGE FOR SHIPPING?

We offer FREE Shipping worldwide!

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FROM WHERE IS MY PACKAGE BEING SHIPPED FROM?

Our warehouses are located in China & United States. Most orders are shipped from China. If you need more information about this, please contact us at productshelp2522@gmail.com.

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RETURNS & REFUNDS

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WHAT IF I RECEIVE A DAMAGED / FAULTY PRODUCT?

If you have received a damaged or faulty product from RejuvenatingVeil™,
please send us photographic or video proof of the damage and we will send you a new working item (free, of course).

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AFTER PURCHASE

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I'VE PUT A WRONG SHIPPING ADDRESS, CAN I CHANGE?

If this happens to you, email us at productshelp2522@gmail.com as soon as possible, and we might be able to take care of it.

However, we can't guarantee anything in this case, as all of our items are usually
processed immediately after you order and ship out the same day or the day after. If your order has already entered the shipping process, we won't be able to stop it. Please contact us anyway, as we still care and we'll try to help in any case. We know how frustrating it can be to pay for something you can't use. Please note: if we can't cancel the order, we won't do a refund if you ordered your products to the wrong address.

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MY PACKAGE IS STUCK IN CUSTOMS, WHAT CAN I DO?

Customs, Postal Services & RejuvenatingVeil™ are different entities, hence
we are not liable for any delays caused by customs or local post
services and cannot be made responsible for the customs services in your
country. 

Payment of customs charges and taxes is the responsibility of the recipient and
will not be covered by us here at the RejuvenatingVeil™. For further
details of charges, please contact your local customs office.

If your order is held up in customs, we suggest calling your country's
customs department directly and asking them to release your items.

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CAN I CHANGE MY SHIPPING ADDRESS?

Once you have placed an order, the information goes straight to the shipping
department which takes 1-3 working days to process. After which the
shipping department will send the tracking codes to the data entry to
update the tracking codes and send shipping confirmation email to the
customer. Hence, if you need to make any changes to your shipping
address, please contact our Customer Service as soon as possible after
you've placed your order and we might be able to take care of it.

Please ensure that all the information you have provided is correct before
submitting your order to prevent losses in mail or other mishaps from
happening.

NOTE:
To all customers that provided a different shipping address than their
permanent address, we will not be responsible for lost or undelivered
parcels and/or if you moved out of the address you provided us.